Shipping Policy

Thank you for shopping with The CEO Era by The Creative Desk Co. Please read this Shipping Policy carefully before placing your order.

Digital Products

Most of our products are digital products, such as ebooks, guides, templates, workbooks, courses, digital downloads, and other online resources.

Digital products are not shipped physically. After your purchase is complete, your digital product will be delivered by email, download link, customer account access, or another digital delivery method shown at checkout.

Please make sure your email address is entered correctly at checkout. If you do not receive your digital product within a reasonable time after purchase, please check your spam, junk, promotions, or updates folder first. If you still cannot find it, contact us at:

thecreativedeskco@gmail.com

Because digital products are delivered instantly or shortly after purchase, there are no shipping fees for digital products.

Physical Products

If physical products are available on our website, shipping times and costs will be shown at checkout before you complete your order.

Orders are usually processed within 2 to 5 business days. Processing time does not include weekends, holidays, or delivery time.

Delivery times may vary depending on your location, the shipping provider, customs processing, weather delays, holiday seasons, or other circumstances outside of our control.

Shipping Costs

Shipping costs, when applicable, will be calculated and displayed at checkout. The final shipping cost may depend on your delivery location, product weight, order value, and selected shipping method.

International Shipping

We may offer international shipping on selected physical products. International customers are responsible for any customs fees, import duties, taxes, VAT, or other charges required by their country. These charges are not included in our product prices or shipping fees unless clearly stated at checkout.

We are not responsible for delays caused by customs, border control, postal services, or incorrect delivery information.

Wrong Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at [your email address]. If the order has not yet been processed or shipped, we will do our best to update the address. Once an order has been shipped, we cannot guarantee that changes can be made.

Lost, Delayed, or Damaged Packages

Once a physical order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your package is delayed, lost, or damaged during shipping, please contact the shipping carrier first using your tracking information.

You may also contact us at [your email address], and we will do our best to help where possible.

Order Tracking

If tracking is available for your order, you will receive tracking information by email once your order has been shipped.

No Shipping for Digital Downloads

Please note that digital products do not include physical shipping, printed copies, or mailed materials unless clearly stated on the product page.

Questions

If you have any questions about your order, digital download, or shipping, please contact us at: thecreativedeskco@gmail.com

The CEO Era by The Creative Desk Co.

Last updated: 2026